How does the free 30-day trial work?
After signing up for a trial, you’ll be able to enjoy all Trainerize features and add-ons for 30 days,
completely free of charge. There is no credit card required to activate your trial.
At the end of the 30 days, you will be automatically reverted to our Free plan with limited features or you can upgrade to one of our paid plans.
Do my clients have to pay anything?
No! There is absolutely no cost for your clients to use Trainerize. It’s up to you what you charge them for your services,
but access to the platform and setting up a client account is completely free.
Can I upgrade or downgrade as my business grows or changes?
Yes, you can upgrade or downgrade at any time. You can do that yourself right from your Trainerize account.
When upgrading or downgrading your plan, you will receive either a pro-rated charge or credit,
depending on the value of your new plan.
Once you’ve activated your trial or purchased your plan, there a lots of resources to get you started.
In the web app, you’ll find a setup guide with instructional videos on the key features of Trainerize.
You can also check out our Getting Started Guide or
Don’t forget: you can always visit the ever-growing Help Center for detailed articles on specific topics.
Who do I contact if I need help?
We have an amazing team of Trainerize Coaches dedicated to helping you succeed with Trainerize.
You can send us an email, give us a call, book a demo, or send us a chat message anytime.
You can also check out our Help Center for articles and step-by-step instructions
on everything from getting started to mastering our more advanced features.
Is everything included or are there additional costs?
All of our powerful features are included as part of each paid plan. There are no hidden fees or in-app purchases for trainers or clients.
There are only two additional costs you may encounter: First if you’d like to customize your app and get a Custom Branded Fitness App,
there is a one-time setup fee of $99 for Grow and Pro plans. The Custom Branded App is included as part of the Studio and Enterprise plans. And second, to use Trainerize Pay for payment processing and program delivery, there is a $7 USD monthly subscription.